A facilities manager will wear many hats, but they are not a Jack of all trades, master of none. As the conduit for harmony and security, change management, and often the concierge of many, facilities managers can be the catalyst to maintaining and enhancing corporate reputation. They act as the ‘go to’ not just internally, but externally to myriad partners and suppliers.
Dean Enon, director at Catalyst PR, and seasoned communications practitioner in the FM and estates sectors, argues that an organisation’s corporate reputation can live, or die, through its facilities management.